Please see information below which should answer any questions you may have around delivery, exchanges and returns.

ESTIMATED DELIVERY SCHEDULE

DISPATCHING YOUR ORDER

All UK orders will be dispatched the day your order is placed, using a Tracked 48 hour service.

STANDARD DELIVERY

  • UK: 1-3 working days (Mon-Fri).
  • EUROPE: 3-5 working days (Mon-Fri).
  • WORLDWIDE: 5-7 working days (Mon-Fri).

Any UK order with a net value of £75 or more, after deduction of Gold Club discount or any other sale price discount, will qualify for free delivery.

Exchange your product

To ensure a hassle-free exchange process, the easiest way to exchange your product for a different size, is to send your order back for a refund (within 14 days of receipt) and to place your order again through our website. Please ensure you include your order number and date of order on a note when returning your product.

When returning your item, please send us a photo of the return in its original undamaged packaging and your return postage receipt. We can then issue your refund immediately, provided we can see that a new order has been placed.

Without the above we can still accept your return, but a refund will be issued once it has been received back at our warehouse and inspected.

Please note that the refund can take up to 14 days to reach your account.

Please return your product in its original undamaged packaging, including order number and date on a note to:

Eurozone Brands Returns, Fulfilment Crowd, Matrix Park, Western Avenue, Chorley, PR7 7NB

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You can return any new, unused or damaged item to us within 14 days from receipt, for a full refund. Products must be returned in the original, undamaged packaging, to avoid a repacking charge of £3.

When returning your item, please send us a photo of the return in its original packaging and your return postage receipt. We can then issue your refund immediately.

Without the above, we can still accept your return, but a refund will be issued once it has been received back at our warehouse and inspected.

Please note that the refund can take up to 14 days to reach your account.

All products come with a 6 month warranty against faulty parts of craftmanship. If an item is faulty or develops a fault within the warranty period, we will repair or replace the item at our discretion and cover any reasonable return postage costs. Please note that if the original packaging is not available due to the fault, we do not require it to be returned. However, please contact us for authorisation before returning your product.

We value your custom and your satisfaction, so if you have a problem or are not happy with your item, please email us.

    Receive a refund

     

    In the unlikely event that you need to return your order, please complete the pre-authorisation form below within 14 days of receipt, to receive your authorisation reference and details on where to send your product back to.

     

    DO NOT RETURN YOUR PRODUCT WITHOUT PRE-AUTHORISATION.

    WE ENDEAVOUR TO PROVIDE AUTHORISATION WITHIN 24 HOURS. 7 DAYS A WEEK.

     

    If you wish to return your product, it must be returned in its original, undamaged packaging to avoid a repacking charge of £3. When returning your item, please send us a photo of the return in its original packaging and your return postage receipt. We can then issue your refund immediately.

     

    Without the above, we can still accept your return, but a refund will be issued once it has been received back at our warehouse and inspected. We reserve the right to refuse returns if products are damaged or excessively worn. Refunds can take 1-2 weeks to appear in your account.

     

    Please note, that returns postage is paid for by the customer. We do not accept liability for lost, damaged or undelivered items, therefore we recommend returning the goods through traceable means.

     






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    Got a question, or a query? We’d love to hear from you. The best way to get in touch with us is via our online contact form. If you have an order number, please include this.

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